AI • Consulting • Technology • Delivery

Build the intelligent organisation.

Control 21 combines strategy, AI, governance, technology and delivery capability to help organisations transform—and then operate what we build.

One operating model

Advise → Deliver → Operate

Start with a defined diagnostic, move into implementation, and retain managed support where it creates value.

Control 21 Sydney command centre overlooking Sydney Harbour
Australian capabilityStrategy → implementation → operationsAI-enabled deliveryGovernment & commercial

Three commercial pillars

One firm across strategy and operations.

Integrated capability

Ten practices. One delivery model.

Start with one specialist need or combine practices around a broader outcome.

Management Consulting

Strategy, operating models, performance and transformation.

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Corporate Governance

Boards, delegations, policy, risk, compliance and decision systems.

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Change & Project Management

PMO, programs, projects, adoption, readiness and benefits.

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AI & AVA

AI strategy, governance, agents, automation and concierge experiences.

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Control 21 Edge

Managed technology, cybersecurity, cloud, monitoring and support.

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Websites & Digital Business

Websites, ecommerce, analytics, conversion and automation.

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Product Development

Concept, CAD, prototyping, 3D printing and manufacture pathways.

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Building Management

BMS, HVAC, energy, lighting, security, access and IoT controls.

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Experience & Home Automation

Immersive rooms, show control, AV, lighting and residential automation.

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Bespoke Projects

Special projects combining consulting, software, electronics and prototyping.

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AVA AI Concierge

The front door to Control 21.

Describe the business problem. AVA helps determine whether the right starting point is a defined diagnostic, consultation, product or scoped proposal.

Ask AVA

AVA supports

  • Structured intake
  • Solution recommendation
  • Scheduling and proposal preparation
  • Customer-workspace handoff
  • Approved ecommerce handoff
AVA, the Control 21 AI concierge

Defined starting points

Buy the first step, not the entire transformation.

AI Readiness Assessment

Readiness, governance, priority use cases and roadmap.

Governance Health Check

Board, delegations, policy, risk and decision systems.

PMO / Project Health Check

Delivery control, schedule confidence, RAID and recovery.

Technology & Cyber Baseline

Environment, security, continuity, support and roadmap.

Digital Conversion Review

Positioning, UX, SEO, ecommerce and conversion.

Bespoke Project Discovery

Frame unusual technical or product problems before prototyping.

View all solutions

Bespoke projects

For problems without an off-the-shelf answer.

Control 21 can combine consulting, product design, software, automation, electronics and prototyping into a structured special project.

Explore bespoke projects
Cable Identification SystemProduct-development example
Orthodontic Bracket DesignPrecision-design example

Control 21 delivery model

Discover → Diagnose → Design → Deliver → Operate → Optimise

01

Discover

Clarify the problem, desired outcomes, stakeholders and constraints.

02

Diagnose

Assess current capability, evidence, risks, dependencies and opportunities.

03

Design

Define the target state, roadmap, governance and commercial approach.

04

Deliver

Implement the agreed change, technology or operating capability.

05

Operate

Support, monitor and manage the solution where ongoing operation adds value.

06

Optimise

Measure performance, realise benefits and continuously improve.

Industries

Apply the capability where you operate.

Evidence & thinking

Build confidence before the sales conversation.

Case Studies

Representative work patterns now, with verified client case studies added only where permission and evidence are available.

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Control 21 Insights

Practical perspectives on AI governance, transformation, PMO, cybersecurity, automation and smart environments.

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Next step

What should your organisation do next?

Describe the problem to AVA or speak directly with Control 21 about a scoped engagement.