Control 21 Edge™ provides the managed technology and operational foundation needed to keep an intelligent organisation reliable, secure and continuously improving.
Who it is for
- Small and mid-sized organisations needing a higher-quality managed technology partner
- Professional and knowledge businesses with Microsoft/cloud dependence
- Organisations combining managed IT with AI and automation
- Businesses with fragmented vendors and unclear ownership
- Clients that want transformation to continue into managed operation
Managed service scope
- Service desk and endpoint support
- Microsoft 365/cloud administration
- Identity and access coordination
- Cybersecurity uplift and operational controls
- Backup, continuity and monitoring
- Vendor and licence coordination
- Managed AI and automation
- Operational reporting and continuous improvement
Onboarding
Discover
Inventory users, devices, systems, licences, vendors, risks and business-critical services.
Stabilise
Address urgent access, security, backup, support and continuity issues.
Standardise
Document configuration, support processes, ownership, monitoring and service expectations.
Operate
Provide agreed support, administration, monitoring and vendor coordination.
Improve
Use service data to reduce recurring incidents, modernise technology and identify automation opportunities.
Service tiers
Core managed services
Edge Essentials
Baseline support and operational control for smaller environments.
- Service desk
- Endpoints
- Microsoft 365
- Backup/monitoring
- Monthly service review
Managed business technology
Edge Business
Broader operational ownership with stronger cyber, cloud and vendor management.
- Everything in Essentials
- Cyber uplift
- Cloud admin
- Vendor coordination
- Quarterly roadmap
Integrated managed operations
Edge Enterprise
More complex or multi-site environments requiring stronger governance and managed AI.
- Everything in Business
- Managed AI/automation
- Executive reporting
- Service governance
- Architecture/roadmap support
Service levels
Support hours, response targets, escalation paths and after-hours arrangements are defined in the applicable service schedule. They should not be assumed from the website alone.
What is not included
- Unlimited project work unless specifically included
- Hardware/software licence costs unless stated
- Guaranteed prevention of all cyber incidents
- Support for unsupported/end-of-life systems without an agreed exception
- Third-party vendor charges
Success measures
- Reduced recurring incidents
- Improved security and backup posture
- Faster support resolution
- Clear ownership of vendors and services
- A documented technology roadmap linked to business priorities
FAQs
Is Edge a traditional MSP?
It includes managed IT capabilities, but it is designed to connect ongoing operations with Control 21 transformation, AI, governance and improvement services.
Can Edge manage an existing environment?
Yes. A structured onboarding and stabilisation phase is used before normal operations.
Can Edge include AVA?
Yes. Managed AI and AVA operation can be included where scoped.