The recurring operating layer
Operate the intelligent organisation.
Control 21 brings AI, technology, cyber, buildings, infrastructure and continuous improvement into one accountable managed relationship.
Five managed product families
One relationship. Five connected operating domains.
01
Control 21 Intelligence
AI, organisational intelligence, workflow automation, executive insight and managed improvement.
02
Managed Technology
Service desk, cloud, endpoint, network, backup, licensing, lifecycle and vendor management.
03
Control 21 Secure
Cybersecurity, identity, monitoring, assurance, Essential Eight alignment and incident readiness.
04
Intelligent Buildings
BMS, Loxone, KNX, HDL, lighting, HVAC, energy, security and intelligent-environment operations.
05
Infrastructure Operations
Critical-site monitoring, networks, resilience, power, environmental systems and infrastructure lifecycle.
One connected lifecycle
Assess → Transform → Implement → Operate → Optimise → Expand
Projects are not treated as the end state. The commercial model is designed so successful implementations become supported, monitored and continuously improved operating capability.
Managed relationship
Choose how deeply Control 21 operates with you.
Essential
Control 21 Essential
Monitor, support and maintain defined services with clear accountability and service reporting.
Intelligent
Control 21 Intelligent
Manage, optimise and continuously improve technology, AI, cyber, buildings or operational capability.
Autonomous
Control 21 Autonomous
A deeper managed operating relationship: proactive optimisation, integrated intelligence, executive reporting and controlled automation.
Final scope and pricing are set against users, sites, devices, integrations, service levels, risk and operating complexity. No autonomous action is enabled without agreed controls and approval boundaries.
AVA operational layer
From concierge to operating intelligence.
AVA is positioned as the visible interface across approved organisational knowledge, service requests, operational signals, recommendations, projects and managed-service coordination. The objective is not a novelty chatbot; it is a governed front door into the Control 21 operating environment.