3D Design & Product Development

Concept development, CAD modelling, design-for-manufacture and prototype iteration.

3D Printing & Digital Fabrication

3D printing, prototyping, functional parts, display components and small-batch production.

AI & Automation

AI strategy, agents, AVA, automation and responsible AI.

AI & AVA

AI strategy, automation, agents, governance and AVA concierge solutions.

AI Strategy

AI strategy, readiness, transformation roadmaps and business cases.

AI Strategy & Enablement

Practical AI strategy, governance, implementation and workforce enablement for Australian organisations.

Archive Digitisation

Bulk digitisation of organisational, museum, heritage and community collections with controlled workflows.

Automation & AI

Workflow automation, AI-enabled productivity, business process improvement and responsible implementation.

AV & 3D Production

AV solutions, 3D design, prototyping, printing and production.

AVA AI Services

C21 AVA AI: branded conversational AI, digital assistants, online engagement and workflow automation.

AVA Organisational Intelligence

Governed organisational AI for enterprise knowledge, analysis, creation, actions and monitoring.

Building Management Solutions

BMS, HVAC, lighting, energy, metering, access, security, IoT and integrated control.

C21 Managed

Managed IT, cloud, workplace, service desk, endpoints and vendor operations.

C21 ONE

One intelligent operating environment connecting technology, information, governance, projects, security and AI.

C21 Secure

Cybersecurity assessment, protection, monitoring, response, recovery and governance.

Cassette to Digital

Transfer compact cassette recordings to modern digital formats with optional cleanup and track separation.

Change & Project Management

Change strategy, PMO, programs, projects, adoption and benefits realisation.

Change Management & Adoption

Structured organisational change, stakeholder engagement, communications, training and adoption.

Control 21 Edge

Managed technology, cybersecurity, cloud, support and operational services.

Cybersecurity & Governance

Security uplift, identity, controls, risk, policies, monitoring, incident readiness and governance.

Digital Experience

Websites, intranets, portals and digital experience.

Digital Production & Preservation

Media conversion, digitisation, archives and preservation.

Document & Information Management

Document control, records structures, metadata, registers, retention and searchable information repositories.

Document Digitisation

Scan paper records and historical documents into organised, searchable digital collections.

Experience Rooms & Escape Rooms

Immersive environments, show control, sensors, puzzles, audio-visual systems and interactive automation.

Experience Rooms, Escape Rooms & Home Automation

Immersive rooms, visitor experiences, escape-room technology and intelligent residential automation.

Governance, Risk & Compliance

Policies, controls, decision frameworks, compliance registers, assurance and operational governance.

Home Automation

Integrated residential lighting, climate, security, AV, energy and smart-home automation design and commissioning.

Information & Governance

Information management, governance, records, compliance and controlled documents.

Managed IT & Cloud

Managed IT, endpoint support, networking, cloud services, backup and resilient technology operations.

Managed Service Provider (MSP) Services

End-to-end managed IT, monitoring, service desk, cloud, endpoint, security and vendor management.

Managed Services

Control 21 Edge managed technology and operational support.

Metadata & Cataloguing

Structured descriptive metadata, naming standards, collection registers and discoverability improvements.

Microsoft 365 & Google Workspace

Secure collaboration platforms, migrations, identity, configuration, information architecture and administration.

Organisation Management Consulting

Operating models, governance, organisational design, process improvement and management systems.

Photos, Slides & Negatives Scanning

High-resolution digitisation of photographs, slides and negatives with structured naming and delivery.

Preservation & Media

Digitisation, vinyl/tape/media transfer, archives and preservation.

Product Production & Small-Batch Manufacturing

Prototype-to-production coordination for small products, parts, promotional items and specialist components.

Program Management

Governance and delivery leadership for multi-project transformation and strategic programs.

Project Management

End-to-end project planning, governance, delivery, assurance and handover.

Secure Repository Migration

Move records and collections into secure digital repositories with validation, structure and migration controls.

Training & Advisory

Executive, board, team and capability development.

Transformation & Change

Digital transformation, organisation design and change management.

VHS & Legacy Video Conversion

Digitise VHS, Video8, Hi8, MiniDV and other supported legacy video formats for modern playback and preservation.

Vinyl Record to CD & USB

Preserve vinyl records on CD, USB or digital files.

Vinyl to Digital / CD / USB

High-quality vinyl capture with track splitting, optional restoration and delivery to digital files, CD or USB.

Websites & Digital

Websites, ecommerce, optimisation, automation and digital experience.

Websites & Digital Business

Websites, ecommerce, conversion, automation and AI-enabled digital experiences.

Websites, Portals & Intranets

WordPress websites, staff portals, intranets, digital content and integrated online services.

AI Transformation

Redesign organisations around AI, automation and human–AI teams.

Vinyl Record to CD, USB & Digital

Preserve vinyl records in modern formats.

AI Agents

Role-specific agents for customer service, administration, research, knowledge and operations.

Audio Cassette & Tape Digitisation

Convert legacy audio tapes to digital.

AI Automation

Workflow automation and intelligent process redesign.

Video Tape Digitisation

Preserve supported legacy video formats.

AI Governance

Responsible AI policy, controls, risk and assurance.

Photo, Slide & Document Digitisation

High-quality capture of physical collections.

Audio Restoration & Enhancement

Improve transferred recordings.

Managed AI

Ongoing operation, optimisation and governance of AI capabilities.

Management Consulting

Strategy, operating models, performance, transformation and executive advisory.

Photography & Digital Production

Professional capture and finished production.

Corporate Governance

Boards, governance frameworks, policy, risk, compliance and decision systems.

Event, Staging & AV Technology

Scenic, audiovisual and event technology.

Change Management

Change strategy, impact, readiness, communications, training and adoption.

Website & Digital Services

Modern websites and digital presence.

Program & Project Management

Delivery governance, PMO, programs and complex projects.

Technology & Business Solutions

Systems that streamline operations.

Digital Preservation & Archive Services

Preserve important digital and physical media.

Product Development & 3D Printing

Concept development, CAD, prototyping, additive manufacturing and manufacture readiness.

Digital Transformation

Modernise processes, platforms, data and service delivery.

Technology & Digital Consulting

Independent practical advice and project support.

Cybersecurity & Technology

Secure infrastructure, cloud, endpoints, identity and business technology.

Managed IT

Reliable technology operations and support.

Data & Analytics

Turn operational information into usable intelligence.

Automation & Integration

Connect applications and remove manual handoffs.

Building Automation

Integrated intelligent buildings and facilities.

Digital Twin Engineering

Model, monitor and optimise physical operations.

3D Design & Additive Manufacturing

CAD, prototyping and 3D printed production.

Digital Preservation

Preserve analogue and digital collections.

Essential

Control 21 Care — Home

From $79 / month

Recurring support and configuration protection for intelligent homes.

• Remote support
• Configuration backup
• Annual health review
• Priority support
• Lifecycle advice

Monthly / annual

Intelligent

Control 21 Care — Premium

From $300 / month

Proactive monitoring and optimisation for premium residences and complex intelligent environments.

• Remote monitoring
• Priority support
• Configuration management
• Energy review
• Optimisation cycle

Monthly managed service

Intelligent

Intelligent Buildings — Commercial

From $500 / site / month

Managed operation of BMS, automation, energy, environmental and integrated-building technology.

• System health
• Remote support
• Energy trends
• Alarm review
• Quarterly optimisation

Per site / month

Autonomous

Control 21 Intelligence — Autonomous

Scoped

A governed intelligent-operating layer with approved automation, executive intelligence and continuous transformation.

• Advanced AVA
• Approved agents and workflows
• Executive intelligence
• Benefits tracking
• Continuous optimisation

Managed operating relationship

Essential

Control 21 Intelligence — Essential

$1,500 / month

Managed AI readiness, governance baseline, AVA coordination and scheduled improvement review.

• Intelligence baseline
• AI governance register
• AVA service coordination
• Monthly insights
• Quarterly roadmap review

Monthly managed service

Intelligent

Control 21 Intelligence — Intelligent

$4,000 / month

Ongoing AI, workflow and organisational-intelligence management with active optimisation.

• Managed AVA
• Workflow optimisation
• AI use-case governance
• Executive brief
• Quarterly transformation cycle

Monthly managed service

Essential

Control 21 Secure — Essential

Scoped per user/device

Core cyber controls, identity hygiene, endpoint protection and assurance reporting.

• MFA baseline
• Endpoint security
• Patch assurance
• Backup assurance
• Security reporting

Per user / endpoint

Intelligent

Control 21 Secure — Intelligent

Scoped

Managed cyber resilience incorporating monitoring, vulnerability, awareness and response coordination.

• Everything in Essential
• Managed detection option
• Vulnerability cycle
• Awareness program
• Incident readiness

Monthly managed security

Intelligent

Infrastructure Operations

Scoped

Managed IT/OT/BMS monitoring, resilience, lifecycle and operational optimisation for critical environments.

• Monitoring
• Incident coordination
• Lifecycle plan
• Resilience review
• Performance optimisation

Per site / service scope

Essential

Managed Technology — Essential

From $150 / user / month

Core managed support, endpoint, cloud, backup and service accountability.

• Service desk
• Endpoint management
• Microsoft 365 administration
• Backup monitoring
• Monthly service report

Per user / device + platform

Intelligent

Managed Technology — Intelligent

Scoped per environment

Proactive managed technology with lifecycle, vendor, network and optimisation responsibilities.

• Everything in Essential
• Network monitoring
• Asset lifecycle
• Vendor coordination
• Quarterly technology roadmap

Per user / site + platform

Intelligent

Transformation Office — Managed

From $6,000 / month

Fractional or embedded transformation governance, PMO, change, assurance and benefits management.

• Portfolio governance
• PMO cadence
• Risk and assurance
• Benefits tracking
• Executive reporting

Monthly retainer